Thank you for subscribing to Renzo Academy. We value your satisfaction and strive to provide you with the best financial education and market analysis experience possible. If, for any reason, you are not completely satisfied with your subscription, we are here to help.
You may cancel your subscription at any time through your account settings. Cancellations will take effect at the end of your current billing period. You will continue to have access to all premium features until the end of your paid subscription term.
We offer a 14-day money-back guarantee for all new subscriptions. If you are not satisfied with our services within the first 14 days of your subscription, please contact our customer support team to request a full refund.
Once we receive your refund request and verify your eligibility, we will initiate a refund to your original method of payment within 5-7 business days. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
Refunds requested after the 14-day period will be reviewed on a case-by-case basis and are subject to approval at our discretion.
If you would like to upgrade or downgrade your subscription plan, you can do so at any time through your account settings. When upgrading, the new plan will take effect immediately, and you will be charged a prorated amount for the remainder of your billing cycle. When downgrading, the new plan will take effect at the start of your next billing cycle.
Certain items and services are non-refundable, including but not limited to:
In the event that you experience technical difficulties or service interruptions that prevent you from accessing our platform for an extended period, please contact us immediately. We will work to resolve the issue promptly and may provide service credits or refunds at our discretion based on the severity and duration of the outage.
All refund requests will be processed within 5-7 business days after approval. The time it takes for the refund to appear in your account depends on your payment provider and may take an additional 5-10 business days.
If you have any questions or concerns regarding our refund policy, please contact our customer support team at info@renzoacademy.com. We are here to assist you and ensure your experience with Renzo Academy is valuable and satisfactory.
Last Updated: November 26, 2024
Renzo Academy reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting to the website.